When it comes to debt collections for healthcare organizations, there are certain circumstances where using an experienced agency specializing in medical debt collection can be the most effective way to keep your receivables healthy. Medical collections are at the foundation of what we do – helping to shorten your days in receivables and increasing your revenue cycle.
We specialize in financial debt recovery for all realms of healthcare, including medical physicians (both urban and rural), dental practices, critical access hospitals, and community and safety net hospitals. With our courteous and knowledgeable staff, we pride ourselves on successfully collecting payments quickly and effectively, while also maintaining superior patient relationships.
Sharing information securely is of the utmost importance to us. We’ve incorporated the highest level of security controls to protect all client and patient data with our Client Portal. The Portal gives our clients the ability to obtain highly-secure access to reports, to transfer files, or to exchange pertinent information with the utmost confidence. We also provide comprehensive instruction and hands-on training to ensure our clients have the information they need, when they need it, in a format they can use.
We also make sure our collectors treat every patient with dignity and respect when discussing all aspects of their situation. We record all communications and regularly evaluate the conduct of our collectors to consistently provide a positive patient experience. We pride ourselves on maintaining relationships with your patients, garnering mutual trust, and ultimately getting a prompt payment plan in place.
We want to provide you with the most up-to-date, turnkey financial debt solutions, so you can focus on what’s most important in your business: the health of your patients.
Our highly trained staff understands the nuances of how to work through debt resolution with patients that are able to pay, all while delivering an empathetic customer-focused approach, sometimes enabling removal of the delinquency on credit reports. Whether acting as the primary debt collection agency, or working as a secondary placement agency, we apply our best efforts to resolve all accounts, irrespective of age or balance.
Collecting third party bad debt presents its own unique set of challenges. With three decades of experience as a commercial collection agency, we have the knowledge and processes in place to maximize collections from third parties, including major and minor payers across the country.
Harvard’s tenured staff understands the various patient dialogues that can arise from different types of debt. Our healthcare receivables clients include:
Partnering with Harvard, you can rest assured that when we’re in contact with your patient, our first course of action is to help them understand the nature and origin of the debt. For example, a patient may not understand a debt relative to a non-patient facing specialty provider, such as radiology, pathology or anesthesiology.
Our patient account representatives receive regular training throughout the year on topics such as compliance, patient-sensitivity and diversity as well as client-specific training on patient demographics, if necessary.
With record high deductibles and patients becoming responsible for an increasing portion of their medical bills, having a receivables strategy in place that delivers a superior patient experience while achieving results is more important than ever. Harvard invests in training and technology on an ongoing basis to ensure client and patient satisfaction, sometimes being able to have patients’ unpaid collection removed from credit reports.
I've worked with HCS for years, they hire the best people. They're kind to the debtors while getting the job done.
Harvard just gets it right. We don't get complaints. And, we are able to collect from debtors that are able to pay.
As a billing company, we are asked all of the time to refer our clients to a collection agency. Our 'go-to' is Harvard.