Extended Business Office (EBO)

Our Extended Business Office or Early Out service is designed to provide a cost-effective method of turning your receivables into cash as quickly as possible, while maintaining your goodwill and reputation with the customers you serve.  With this service, your outstanding accounts receivables are recovered early in the revenue cycle thereby decreasing your volume of bad debt.

At Harvard, we invest in our people, processes, and technologies to assure timely and effective communication with your patients/debtors and/or their guarantors.

Our program is flexible and tailored to meet your needs.  Harvard Collections Services has the expertise and experience to provide the following EBO services:

• Recovery for Self-Pay Debtors – We provide billing services to act as a transparent extension of your business office.  All written correspondence with your debtors will be on your letter head.  We can customize our mailings to meet your needs.  A toll-free number is provided on the letter directing the debtor/guarantor to a Harvard representative who will respond to any questions or inquiries. Our representatives follow-up on the letters with outbound calls with the goal of collecting all monies due to you prior to the bad debt stage.  Based on the your criteria for categorizing accounts as bad debt, we can forward any uncollected receivables to Harvard’s Collection unit or to another bad debt collection agency of your choice.

• Insurance Recovery (for healthcare clients) -  We follow-up with Commercial and Government payors on your behalf for recovery of monies, including under-payments, denials, and non-payments.

• Payment Plans – Harvard sets up, administers, and monitors payment plans for debtors that are not able to pay balance in full

• Charity Eligibility Screening (for healthcare clients) – Harvard can scrub medical self-pay accounts for eligibility for Federal and State assistance programs.

Please contact us for more information on our Extended Business Office (EBO)