About us
Harvard Collection Services was established in August 1980 by Gloria Kaiser.
Over the years, Harvard has built a reputation nationally for its outstanding performance and quality customer service.
In October 2010, Gloria decided to retire and sell her stake in the company to Eli Global, a holding company with over $100M in revenue and over 700 staff in twelve offices. This partnership has enabled Harvard Collection Services to invest in talent and technology to provide an even better service and return on investment to our customers. The partnership also allows Harvard’s customers access to the expertise of our sister company – The Coding Institute – the place for all your medical coding, consulting, and compliance needs.
Harvard provides collection services and debt management for a national client base. We are fully licensed where applicable to collect in all 50 states and internationally. Harvard complies with all state regulations and FDCPA guidelines. We have a unique approach to collection strategy:
- Operationally, the company is divided into separate units that specialize in receivables management for specific client market categories.
- Our people are trained to be account representatives, not just collectors. We are sensitive to public relations issues, and operate as an extension of your business office.
- Services include Extended Business Office (EBO), Contingency Collections, Debt Purchasing, and Consulting Services
- Our process is flexible, and fits the way your business or government agency works.
- Our reporting process keeps you informed of financial productivity progress.
- We’ve selected and developed technologies that maximize productivity: Telephone, computer and online data transmission, reporting and case tracking systems, assignment capabilities, and payment systems including Western Union, major credit cards, and Direct Check.
- We have a dedicated customer service department with experienced account representatives who have been trained to respond to and manage client inquiries in a professional and efficient manner.
- We provide an internal skip tracing department and employ external skip tracing resources as an effective means of tracking and locating customers